Saunovia Privacy Policy

Last updated: 09/27/2026

Welcome to Saunovia ("Saunovia", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect information to process your orders, operate our online store, improve our services, and comply with legal and platform requirements (including Google Merchant Center policies).

1.1 Information You Provide
When you use our site, you may provide us with:
- Contact details – name, email address, phone number, billing and shipping address
- Account details – username, password, and preferences if you create an account
- Order details – products purchased, order dates, delivery information
- Payment details – payment method and transaction information (payments are processed by third‑party providers; we do not store full card numbers)
- Communications – information you send via contact forms, email, chat, reviews, or support requests
- Other information – any other details you choose to share with us

1.2 Information Collected Automatically
When you visit our site, we automatically collect:
- Device and usage data – IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click behavior
- Log data – technical information about how you interact with our site
- Approximate location data – based on your IP address

We use cookies and similar technologies to collect some of this information (see Section 5).

1.3 Information from Third Parties
We may receive information from:
- Payment processors – to confirm payments, prevent fraud, and complete your orders
- Delivery and logistics partners – to deliver your orders and provide tracking
- Advertising and analytics partners (including Google) – to measure performance and show relevant ads
- Social media or other platforms – if you interact with our content or sign in through those services

2. How We Use Your Information
We use your information for the following purposes:
- To operate our online store: process and fulfill orders; provide invoices, order confirmations, and updates; manage payments, refunds, and returns
- To provide customer support: respond to your questions and requests; handle complaints and resolve issues
- To manage your account and membership: create and maintain your account; allow you to view order history and saved details
- To improve our website and products: analyze how visitors use our site; develop new features, products, and services
- For marketing and advertising (where permitted by law): send you promotional messages about our products and offers; show you relevant ads on Google and other platforms; run remarketing and similar audience campaigns
- To comply with legal and platform requirements: meet tax, accounting, and legal obligations; comply with Google Merchant Center and other platform policies; detect, prevent, and address fraud, abuse, or security issues

3. How We Share Your Information
We do not sell your personal information.

We may share your information with:
- Service providers and business partners, such as payment processors and financial institutions; shipping, warehousing, and delivery companies; IT, hosting, and security providers; email, marketing, and analytics providers (including Google)
- Professional advisors, such as lawyers, accountants, and auditors, where necessary
- Authorities and legal entities, when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Google Services and Google Merchant Center
We use Google services such as Google Analytics and Google Ads, and we may submit product data to Google Merchant Center so our products can appear on Google surfaces.

This means:
- Google may collect and process data as described in Google’s Privacy Policy.
- We may use Google’s tools to measure traffic and performance; show ads for our products on Google and partner sites; run remarketing and similar audience campaigns (where allowed).

You can learn more about how Google uses data from sites that use its services here: https://policies.google.com/technologies/partner-sites

Where required by law, we will obtain your consent before using cookies or similar technologies for analytics or advertising.

5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in and remember your preferences; enable shopping cart and checkout functionality; analyze site traffic and performance; show relevant ads and measure their effectiveness.

5.1 Types of Cookies We Use
- Strictly necessary cookies – required for the site to function (e.g., cart, checkout, security)
- Performance and analytics cookies – help us understand how visitors use our site
- Functional cookies – remember your preferences and settings
- Advertising and remarketing cookies – used to show relevant ads on Google and other platforms

5.2 Managing Cookies
You can adjust your browser settings to block or delete cookies; use Google’s tools to manage ad personalization (https://adssettings.google.com); and use industry opt‑out tools where available (e.g., https://optout.aboutads.info/).

If you disable certain cookies, some parts of our site may not work properly.

6. Data Retention
We keep your personal information only as long as necessary to provide our services and fulfill your orders; comply with legal, tax, and accounting obligations; and resolve disputes and enforce our agreements.

When we no longer need your information, we will delete or anonymize it in a secure manner.

7. Your Rights and Choices
Depending on your location and applicable law, you may have the right to access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information (subject to legal obligations); object to or restrict certain types of processing; withdraw consent where processing is based on consent; and request a copy of your data in a portable format (where applicable).

To exercise your rights, contact us using the details in Section 10. We may need to verify your identity before responding to your request.

You can also unsubscribe from marketing emails at any time by using the link in our emails and adjust your cookie settings in your browser or device.

8. Children’s Privacy
Our website and products are not directed to children under the age of 16 (or the minimum age required by local law), and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Transfers
Our website may be accessed from countries other than where our servers are located. Your information may be processed in countries that may have different data protection laws than your country.

When we transfer personal information internationally, we take appropriate measures to protect it in accordance with this Privacy Policy and applicable law.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Saunovia
Email: [your contact email]
Address: [your business address]
Phone: [your contact phone number]

Please include “Privacy Request” in the subject line if you are exercising a privacy right.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy regularly.